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Cutwel Customer Benefits

Customer Benefits

Our number one goal is to achieve the highest level of customer satisfaction in our service, product quality, value and technical support.

Over 25 years of service

Our number one goal is to achieve the highest level of customer satisfaction in all-round service, product quality, value and technical support. We aim to offer products and services that provide our customers with cost saving and performance improvements across the board.

Market Leading Prices

Cutwel can offer prices that are 20-40% lower than most of our competitors due to our unique business model.

As UK agents for a small number of international manufacturers, our buying power is far greater than our competitors who supply hundreds of brands. Furthermore, we have a very short supply change which cuts out 2-3 steps compared to the typical cutting tool distribution model meaning you do not pay for everyone else’s profits.

Trusted Performance

Cutwel has grown year-on-year for 13 consecutive years to over £20m turnover on the back of carefully selected partners for their quality, performance and value. Used by over 11,000 end users annually, our market share continues to grow with products that have the performance you can trust.

Exceptional Customer Service

Our customers receive the best service in the industry because of our exceptionally well-trained team who go the extra mile.

We don’t like to keep you waiting.

We aim to quote, get the order and deliver the goods before our competitors have even replied to your enquiry. Our internal technical helpdesk are available 8am to 6pm to help you instantly with problems. 

Company-wide extensive product knowledge.

All of our team members receive intensive and continuous product training so that you can place your order with confidence that the products we recommend will be right for you.

A team that care.

Our customers receive the best service in the industry because of our exceptionally well-trained team who go the extra mile.

Manufacturing Efficiency Improvements

Our goal is to help you improve manufacturing efficiency wherever possible. We want our your tools to last longer and cut faster so you can achieve the best possible results. There are many ways we help, including:

Application support.

For example, advising when to machine without coolant which can increase tool life, therefore reducing tool costs and machine downtime.

Reducing set-up times and down time.

For example, utilising Zero Point clamping or quick-change tooling systems to reduce the number of hours machines are standing still.

Employing better tool holding.

Our customers receive the best service in the industry because of our exceptionally well-trained team who go the extra mile.

Dedicated Account Manager

Our business customers are allocated with a dedicated internal Account Manager. They provide you with that single point of contact and are here to help support you with your orders, product suggestions, enquiries and account queries.

Superior Technical Support

Our customers have the benefit of an internal technical helpdesk of 6 time served engineers who offer expert technical support, project support, offline programming support and product advice.

Our technical team are all ex-users of Cutwel products in their former roles as precision engineers.