Free Next Day Delivery
on orders over £59 ex vat*

Expert Technical Team
Get advice on 01924 869 615

Same Day Despatch
On orders placed up to 5.45pm

Frequently Asked Questions

If you can't find the answer you're looking for, please contact us

Orders

We are open Monday to Friday until 6pm. Our main courier leaves at 6pm so just to be safe please try and order before 5.45pm so it leaves time for your order to be processed. Please note we have a specific courier who delivers liquids and packages over 30kg’s, so if your order could be either of these, this courier leaves between 4-4.30pm so please try and order before then.

Click here to view our full range of delivery options



If an item is not in stock the estimated lead time will be shown on the product page, however, these lead times are estimated and are based on the general time it takes to get to you when we order from it from our supplier. Sometimes we already have them on order and the lead time may be shorter. Depending on the product and the availability of our supplier we may be able to offer a direct from our supplier. If you want to find out accurate lead times or explore the possibility of a direct delivery then please get in touch on 01924 869610, email sales@cutwel.net.



Our trade counter Is open for collections Monday-Friday. Please state you require a collection when ordering and ensure that you have received confirmation that your order is ready to collect before coming to our trade counter.



For next day delivery orders, you should receive an email notification from the courier which will provide you with a link to track your order. For any other queries please contact our customer care team on 01924 869610 or email sales@cutwel.net where one of our team will be happy to help.



Delivery

We can offer Saturday delivery for £15. We also offer timed Saturday deliveries (Pre-12pm / Pre-10:30am).



If an item is not in stock the estimated lead time will be shown on the product page, however, these lead times are estimated and are based on the general time it takes to get to you when we order from it from our supplier. Sometimes we already have them on order and the lead time may be shorter. Depending on the product and the availability of our supplier we may be able to offer a direct from our supplier. If you want to find out accurate lead times or explore the possibility of a direct delivery then please get in touch on 01924 869610 or email sales@cutwel.net.



Our main aim is to service businesses and private users within the United Kingdom and Republic of Ireland. However we can supply all products outside of the UK/Ireland with the exception of YG-1 and Korloy products, please contact us with your enquiry.



Returns

If you would like to speak to us about returning your order, then please call us on 01924 869610 and one of our customer service team will be on hand to assist you.

Full Returns Policy / Terms and Conditions: Click here.



Please contact our customer care team straight away so they can assist you with the best solution. Our customer care team are available Monday-Friday 8.30-6pm (5.30pm on Fridays).



If an item is not in stock the estimated lead time will be shown on the product page, however, these lead times are estimated and are based on the general time it takes to get to you when we order from it from our supplier. Sometimes we already have them on order and the lead time may be shorter. Depending on the product and the availability of our supplier we may be able to offer a direct from our supplier. If you want to find out accurate lead times or explore the possibility of a direct delivery then please get in touch on 01924 869610 or email sales@cutwel.net.



Customer Accounts

We offer a 30 day end of month credit account for suitable applicants. For more information on our credit accounts and how to apply please click here.



To request a copy invoice or a statement of account please contact our accounts team on 01924 869610 or accounts@cutwel.net who will be happy to send these across to you.



Should you wish to query an invoice please contact our accounts team on 01924 869610 or accounts@cutwel.net who will be happy to look into any query you have.



If you are a company then you will usually be assigned a dedicated account manager. Once you register with us, shortly after your account manager will be in touch to introduce themselves. If you are a company and already purchase with Cutwel and want to know who your account manager is then please call us on 01924 869610 and ask to so speak to them.



Other

We have a dedicated team of experienced time served engineers to assist you with any technical queries you may have. To find out more information on how they can help then please click here!



At our offices in Cleckheaton, just off the M62 near Bradford, West Yorkshire, we have a fantastic showroom for you to come and visit. This tooling centre boasts a wide range of metrology, cutting tools, workholding and toolholding equipment for you to view. Our experienced technical engineers are on hand to show you round and to help with any tooling packages, product recommendations or anything else you may wish to discuss. Just speak to your Account Manager to arrange a visit or call 01924 869610.



Yes, we have Technical Sales Managers that are all time-served engineers that visit customers to discuss upcoming projects. This is especially useful for new workholding or re-tooling a new or old machine where we can advise on the most suitable tooling and put together a cost effective solution. If you would like more information on our onsite technical visits please click here.



Our customer care team are fully trained on all products, so please call 01924 869 610 or email sales@cutwel.net if there are any products you require that you are not able to find.



As we don’t manufacture our products we don’t have ISO certificates directly. However we do hold a selection of our suppliers ISO certificates and these are available on request. Please get in touch and we will send these over to you!



All our offers and promotions are available to view online here – to keep up to date with the latest offers you can subscribe to our mailing list here: Sign up to our mailing list



All our catalogues and suppliers brochures are available to download on our downloads page. If there is something you need which you cant find please contact our customer care team who will be happy to send any information on our products that you require. You can contact them on 01924 869610 or email sales@cutwel.net.